Last updated: 16 June 2026

This Privacy Policy and Terms & Conditions apply to the website, products, services, templates, tools, workshops, training packages and consulting services provided by Hustle & Grow Consulting Pty Ltd, referred to in this document as Hustle & Grow, we, us or our. By using this website, purchasing a product, downloading a template, booking a service, attending training, submitting an enquiry or engaging Hustle & Grow, you agree to the terms set out below.

 

If you do not agree with these terms, please do not use this website, purchase our products or engage our services.

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1. Your privacy matters

Hustle & Grow respects your privacy and handles personal information with care.

We collect, use, store and manage personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where those obligations apply. The purpose of this Privacy Policy is to explain what information we collect, why we collect it, how we use it, how we protect it and how you can contact us about your information.​

2. What personal information we collect

The personal information we collect will depend on how you interact with us.

We may collect:

• Your name

• Email address

• Phone number

• Business name

• Job title or role

• Billing and invoicing details

• Enquiry details

• Booking details

• Workshop or training registration details

• Communication records

• Feedback, survey responses or testimonials

• Information you provide through forms, email, meetings or calls

• Documents, files or business information you choose to share with us

• Information needed to deliver consulting, training, templates, toolkits or advisory services

For consulting, change management or capability work, you may provide business-related information such as:

• Change plans

• Project information

• Business processes

• Stakeholder information

• Communication plans

• Training needs

• Team structures

• Capability gaps

• Workshop notes

• Internal documents

• Strategic or operational information

Please only provide information you are authorised to share.

3. Sensitive information

We do not intentionally collect sensitive personal information unless it is necessary for the service being provided, or you choose to provide it.

Sensitive information may include information about health, workplace matters, personal circumstances, employment issues, accessibility needs or other private matters.

If you provide sensitive information, you consent to us collecting and using that information for the purpose of delivering the relevant service, unless you tell us otherwise.

Please do not send highly confidential, legally privileged, medical, financial or sensitive employment information unless it is necessary and you have the authority to provide it.

4. How we collect information

We may collect personal information when you:

• Visit our website

• Complete a website form

• Submit an enquiry

• Register interest in a toolkit, template, training package or service

• Purchase a digital product

• Book a workshop, training session or consulting service

• Attend a call, meeting, workshop or training session

• Communicate with us by email, phone, social media or online platforms

• Provide documents, files, feedback or testimonials

• Subscribe to updates, waitlists or marketing communications

• Use third-party booking, payment, training, survey or document platforms connected to our services

We may also collect limited non-identifying data through cookies, analytics or website tools.

5. Why we collect information

We collect personal information so we can:

• Respond to enquiries

• Provide quotes, proposals and invoices

• Deliver consulting services

• Deliver workshops, training and facilitation

• Provide templates, toolkits and digital products

• Manage bookings and payments

• Communicate with clients and customers

• Improve our website, products and services

• Personalise service delivery where appropriate

• Maintain business records

• Meet legal, tax, accounting and administrative obligations

• Send relevant updates, where you have consented or where permitted by law

We do not sell your personal information.

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6. AI-assisted work and information handling

Hustle & Grow may use artificial intelligence tools to support service delivery, business operations, content development, document drafting, research, analysis, summarising, planning, template development, training design and communication support.

AI may be used to assist with tasks such as:

• Structuring documents

• Summarising information

• Drafting templates, tools or communications

• Reviewing clarity and flow

• Identifying patterns or gaps

• Supporting training, workshop or capability material

• Generating first drafts or working materials

AI is a support tool. It does not replace professional judgement, human review or client responsibility.

Where reasonably practical, we aim to limit, redact or de-identify personal, sensitive or confidential information before using AI-assisted tools.

By providing documents, information or instructions to Hustle & Grow, you acknowledge that AI-assisted tools may be used as part of the working process unless you clearly request otherwise in writing before work begins.

We do not intentionally upload client information into AI tools for the purpose of training public AI models. However, some third-party tools may process data according to their own terms, systems and privacy settings.

You are responsible for ensuring you have the right to share any business, employee, client, supplier or third-party information you provide to us.

Before using any final document, template, communication, strategy, AI-assisted output or training material, you must review it for accuracy, suitability, confidentiality, compliance and business fit.

AI can make mistakes. Humans can too. That is why review matters.

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7. Third-party platforms and providers

We may use trusted third-party providers to operate our website and deliver our services.

These may include:

• Website hosting platforms

• Email providers

• Payment processors

• Booking tools

• Cloud storage platforms

• Document creation tools

• Training or webinar platforms

• Survey tools

• CRM or business management systems

• Accounting and invoicing platforms

• AI-assisted tools

• Contractors or professional advisers who support service delivery

These providers may store or process information in Australia or overseas.

We take reasonable steps to work with reputable providers, but we are not responsible for the privacy practices, security settings or terms of third-party platforms.

You should review the privacy policies of any third-party platforms you use or are directed to through our website or services.

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8. Cookies and analytics

Our website may use cookies, analytics and tracking tools to understand website usage, improve user experience and support marketing or communication activity.

Cookies may collect information such as:

• Browser type

• Device type

• Pages visited

• Time spent on the website

• General location data

• Referral source

You can disable cookies through your browser settings, although some parts of the website may not function as intended.

9. Marketing communications

By submitting an enquiry, joining a waitlist, registering for early access, downloading a resource or purchasing from us, you may receive relevant business updates, offers, product information or service communications from Hustle & Grow.

You can unsubscribe from marketing communications at any time.

We do not use sensitive personal information for direct marketing.

10. Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

This may include password-protected systems, secure cloud platforms, restricted access, business process controls and reasonable digital security practices.

No electronic system, website, cloud platform, email account or digital storage method is completely secure.

By communicating with us electronically or using digital platforms, you acknowledge that online transmission and storage carries risk.

11. Retention of information

We keep personal information for as long as reasonably needed for the purpose it was collected, including service delivery, business records, legal obligations, tax requirements, dispute management and legitimate business purposes.

Where information is no longer required, we may delete, archive or de-identify it where reasonable and appropriate.

12. Access and correction

You may request access to the personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us by email.

We may need to verify your identity before responding.

In some cases, we may not be able to provide access to certain information, including where access would affect another person’s privacy, reveal confidential business information, breach legal obligations or relate to anticipated legal proceedings.

13. Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can review the matter.

All complaints will be considered seriously and handled as promptly as possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Terms and Conditions

14. Website use

This website is owned and operated by Hustle & Grow Consulting Pty Ltd.

You may view the website for personal or business information purposes.

You must not:

• Copy, reproduce or republish website content without written permission

• Use our content as your own

• Modify, distribute or commercially exploit our material

• Use website content to create competing products, services, templates or training

• Attempt to hack, damage, scrape, disrupt or misuse the website

• Upload or transmit harmful, offensive, unlawful, defamatory or misleading material

• Use the website in a way that breaches any law or third-party rights

If you breach these terms, your permission to use the website ends immediately.

15. Intellectual property

All website content, wording, frameworks, tools, templates, training material, graphics, downloads, documents, resources, methods and related materials are owned by Hustle & Grow Consulting Pty Ltd or licensed to us.

This includes:

• Templates

• Toolkits

• Training material

• Workshop material

• Consulting frameworks

• Slide decks

• Workbooks

• Digital downloads

• Website copy

• Product descriptions

• Change tools

• Assessments

• Business resources

• AI-assisted outputs created as part of our service process

You must not copy, resell, redistribute, share, upload, reproduce, adapt or claim ownership of our intellectual property without written permission.

Buying a template, toolkit, training package or digital product does not transfer ownership of the intellectual property to you.

You are purchasing a licence to use the material for the permitted purpose only.

16. Licence for templates, tools and digital products

When you purchase or download a Hustle & Grow template, toolkit, training resource or digital product, you receive a limited, non-exclusive, non-transferable licence to use it for your own personal or internal business purposes.

Unless we agree in writing, you must not:

• Resell the product

• Share it publicly

• Upload it to a shared template marketplace

• Use it to create a competing product

• Include it in paid training or client delivery

• Claim it as your own original work

• Copy the structure, wording or design for commercial reuse

• Distribute it to another business, consultant, contractor or third party

If you want to use a template, toolkit or training resource across a team, organisation, client group or commercial programme, you must contact Hustle & Grow for the correct licence or permission.

No sneaky “I just changed the font” energy. The work is still the work.

17. Consulting services

Hustle & Grow provides consulting, change management, capability uplift, business improvement, workshop facilitation, training design and related advisory services.

The exact scope of work will be confirmed in writing through a proposal, quote, invoice, email or agreed service description.

Services may include:

• Change audits

• Change maturity assessments

• Change planning

• Stakeholder engagement support

• Capability uplift

• Workshop design and facilitation

• Training packages

• Communication planning

• Leadership and business support

• Template or toolkit development

• Implementation guidance

Any work outside the agreed scope may require a separate quote, fee or approval.

18. Training packages and workshops

Training packages, workshops and facilitated sessions are designed to provide practical guidance, tools and structured learning.

They do not guarantee a specific business, change, team, financial, compliance, behavioural or operational outcome.

The value of training depends on participation, context, leadership support, implementation, decision-making and follow-through.

If your team attends but does nothing with the work afterwards, that is not a training issue. That is an implementation issue.

19. Client responsibilities

You are responsible for:

• Providing accurate, complete and timely information

• Ensuring you have authority to share any documents or business information

• Reviewing all work before using it

• Making final business decisions

• Ensuring outputs are suitable for your organisation

• Seeking legal, financial, HR, compliance, accounting or specialist advice where needed

• Implementing recommendations appropriately

• Managing internal approvals, stakeholders and governance

• Backing up your own files and records

Hustle & Grow can provide structure, clarity, tools and guidance.

We cannot make your business implement the work.

20. No guarantee of outcomes

Hustle & Grow aims to provide high-quality, practical and commercially useful work.

However, we do not guarantee:

• Business growth

• Increased revenue

• Change adoption

• Project success

• Employee performance improvement

• Stakeholder agreement

• Funding approval

• Compliance approval

• Procurement success

• Leadership buy-in

• Team behaviour change

• Any specific commercial, operational or personal result

Change takes more than a template. Annoying, but true.

21. Not legal, financial, HR or compliance advice

The information, templates, tools, training and consulting provided by Hustle & Grow are general in nature and based on the information available at the time.

They do not replace legal, financial, tax, HR, workplace relations, procurement, risk, accounting, cyber security or compliance advice.

You are responsible for seeking specialist advice before relying on any material for legal, regulatory, employment, financial or compliance purposes.

22. Payments

Prices are listed in Australian dollars unless stated otherwise.

Payment terms will be set out at checkout, on the invoice, in the proposal or in writing.

For digital products, templates, training packages and downloadable resources, payment is generally required before access is provided.

For consulting, workshops or custom services, deposits, staged payments or upfront payment may be required.

Work may not begin, continue or be released until payment has been received.

Late payment may result in work being paused, delayed or cancelled.

23. Refunds for digital products, templates and training packages

Due to the digital nature of templates, toolkits, downloadable resources and training materials, Hustle & Grow does not offer refunds for change of mind once access has been provided, files have been delivered, downloads have been made, login access has been issued or training materials have been supplied.

This includes where you:

• Change your mind

• Bought the wrong product

• Decide you no longer need it

• Do not use the product

• Do not complete the training

• Find a cheaper alternative

• Expected a different outcome without reading the product description

• Do not have the software, skill or internal capacity to use the product

• Fail to attend a live session or training you booked

• Wanted custom consulting but purchased a self-guided product

Digital products are not “try it and return it” items. Once the material is released, it has been released.

Nothing in these terms excludes, restricts or modifies your rights under Australian Consumer Law.

If a product or service has a major problem, is not as described, is not fit for purpose where that purpose was made known and accepted, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

24. Refunds for consulting and custom services

For consulting, workshops, custom training, facilitation, audits, strategy work or business support services, fees are non-refundable once work has started, except where required by law.

This is because time, preparation, intellectual effort, scheduling and service capacity are committed from the point work begins.

If you cancel after work has started, Hustle & Grow may retain payment for work completed, preparation undertaken, resources allocated and time reserved.

If a refund is required by law, the amount will be assessed based on the circumstances, including the work already completed and any applicable consumer guarantees.

25. Cancellations, rescheduling and non-attendance

For workshops, training sessions, meetings, consulting sessions or facilitation bookings, cancellation and rescheduling terms may be set out in the proposal, invoice, booking page or written agreement.

Where no specific terms are stated:

• Rescheduling requests should be made as early as possible

• Rescheduling is subject to availability

• Non-attendance may result in forfeiture of the session or fee

• Late cancellations may be charged in full

• Preparation work already completed may be charged

Hustle & Grow may reschedule a session where necessary due to illness, emergency, technology failure, travel disruption or circumstances outside our reasonable control.

26. Product descriptions and suitability

We aim to describe our templates, tools, training packages and services clearly.

You are responsible for reading the product or service description before purchasing.

If you are unsure whether a product is suitable, contact us before purchasing.

A template is not the same as a consultant.

A training package is not the same as a full implementation programme.

A toolkit gives you structure. You still need to use it.

27. AI-assisted outputs

Some outputs may be created, drafted, reviewed, structured or supported using AI-assisted tools.

All AI-assisted outputs should be reviewed carefully before use.

You acknowledge that AI-assisted tools may produce errors, omissions, outdated information, inaccurate assumptions, generic wording or inappropriate suggestions.

Hustle & Grow uses human judgement to review and refine work where services include custom support. However, you remain responsible for final review, approval and use of all outputs within your business.

For self-guided templates, toolkits and digital products, you are responsible for adapting the material to your own context.

28. Confidentiality

We will take reasonable steps to keep client information confidential.

Confidential information may be used where necessary to deliver the agreed service, manage business operations, meet legal obligations or work with approved third-party providers.

You must also keep Hustle & Grow’s confidential information, tools, templates, pricing, methods, frameworks and unpublished materials confidential.

Confidentiality does not apply to information that is already public, independently developed, lawfully received from another source or required to be disclosed by law.

29. Testimonials and feedback

If you provide feedback, reviews or testimonials, you give Hustle & Grow permission to use that feedback for marketing, website, social media, sales or business purposes.

We may edit testimonials for length, clarity or formatting, without changing the meaning.

We will not intentionally publish sensitive personal information without permission.

30. Third-party links and tools

This website or our services may include links to third-party websites, platforms, payment processors, booking tools, document tools, training systems or resources.

These are provided for convenience or service delivery.

We are not responsible for third-party websites, tools, policies, security, content, outages, errors or practices.

You access third-party platforms at your own risk.

31. Limitation of liability

To the maximum extent permitted by law, Hustle & Grow is not liable for loss, damage, delay, cost, claim or consequence arising from:

• Your use or misuse of our website, products, tools, templates or services

• Your reliance on general information

• Your failure to review or adapt materials

• Your implementation decisions

• Business outcomes outside our control

• Third-party platforms, outages or errors

• AI-assisted tool errors or limitations

• Unauthorised access beyond our reasonable control

• Information you provide that is incomplete, inaccurate or unauthorised

• Internal business decisions, approvals, actions or inaction

Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

32. Indemnity

You agree to indemnify Hustle & Grow against claims, losses, costs, damages or expenses arising from:

• Your breach of these terms

• Your misuse of our intellectual property

• Information you provide without authority

• Your unlawful use of our products or services

• Your failure to review, adapt or properly use materials

• Your breach of another person’s rights

• Your use of our work in a way we did not approve or intend

33. Changes to these terms

We may update this Privacy Policy and Terms & Conditions from time to time.

The updated version will apply from the date it is published on the website.

You should review this page periodically to stay informed.

34. Contact

If you have questions about this Privacy Policy, Terms & Conditions, your personal information or a purchase, please contact:

Hustle & Grow Consulting Pty Ltd
Email: info@hustlegrow.com.au
Location: Brisbane, Queensland, Australia